Christopher Mackay’s Blog

Accelerometer-based Cycling jacket wins design award: this very-cool idea will save more lives than bicycle helmets…

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From the Daring Fireball post on Wired’s story on 37signals:

Long profile by Andrew Park in the March issue. Pretty good overall, but there’s an awful lot of ginned-up conflict. E.g. the last paragraph contains the sentence: ‘Call it arrogance or idealism, but they would rather fail than adapt,’ and suggests they’re somehow losing customers due to their emphasis on simplicity above all else.”

Doesn’t seem so “ginned-up” from here. Count me among the lost customers.

37signals have earned their success. They get an awful lot right in their apps, from lack of data lock-in to an admirable overall level of intuitiveness.

So why have I given up on them after trying to use Basecamp for nearly 3 years?

A big reason would be that “vetoing customer requests” is standard operating procedure at 37signals. Don’t take my word for it: it says so on page 62 of Getting Real:

Don’t worry about tracking and saving each request that comes in. Let your customers be your memory. If it’s really worth remembering, they’ll remind you until you can’t forget.

Or until they go away because they have better things to do.

It’s fine with me that DHH would say “fuck you” to this, but he doesn’t get to do that and have my money.

For people looking for something, um, less simple than Basecamp (on Mac OS X) take a look at OmniPlan, recently upgraded to version 1.5.

Remember those wonderful web badges that obnoxious webmasters used to put on their home pages? You know, “Optimized for Netscape 3.0″? As if people would go to the trouble of downloading and installing a web browser just to see some idiot’s latest enhancement to their web site (usually something involving the “blink” tag).

Well, I had a flashback to those days today. I visited Bell.ca, and I had the audacity to do it with a Mac and ?

Just to jump on the London 2012 logo-bashing that’s all the rage (see Daring Fireball and Under Consideration), I must say in defence of the designer, that this has all the hallmarks of design-by-client and/or design-by-committee. They have my sympathies. It’s hard to pretend you weren’t involved when you were paid something in the neighbourhood of $800,000 US (from the public purse)…