This only furthers the perception that Adobe treats Mac customers as second-class citizens; something Macromedia was in the habit of doing, too. But that has more to do with the frequent lack of feature- and price-parity of software (specifically bundles) that offer Mac users less for the same price.

But that’s not your beat, is it?

Yeah, fraud detection is a never-ending cat and mouse game, and unfortunately some times it seems to get perfectly valid people like you. We’re working on cleaning up the user experience so you at least have some idea of what’s going on.

Let me know if there’s anything I can do.

Best,

~j

You know, this isn’t the first time this has happened. Fraud trigger, eh? Interesting.

~j

My name’s Jason McClelland, and I’m the business development manager for Adobe’s online stores.

I’m sorry to hear about your order issue- sounds like something set off a warning in our fraud detection systems. I’ve asked my colleagues in Finance and Customer Care to urgently look into your issue, and I’ll get back to you shortly with either the fix or details on what the hold up is.

Best,

~j