Thanks for your comment and follow-up.

David, it was wrong of me to put words in your mouth, even in a hypothetical way, and I apologize for that.

I won’t go into the specifics of changes/enhancements we’d suggested for Basecamp; that ship has sailed. Features that were crucial to our use of Basecamp were not important enough to implement. A negative response feels very much like a ‘fuck you’, especially when the suggestion wasn’t made lightly and others thought it worthwhile.

I do admire what you’ve done with Basecamp, Rails, etc., and I’ve recommended Basecamp to others who continue to rely on it. But we’ve moved on.

Continued success — and congrats on the coverage in Wired. Good ‘Warhol inches’ to have.

Now we may very well still say no to custom requests. We do that frequently. Including our own feature requests. That’s how we got to that “admirable overall level of intuitiveness”. It’s a very easy thing to lose. There’s nothing easier than just saying yes, yes, yes all the time.

So I’m sad to see you go as a customer and you definitely do the right thing by picking a product that has the features you feel that you need, but please don’t blow that into an image that we say fuck you to people who request features. That’s simply not true.