Roxio/Sonic Solutions: ripping off Canadian customers
Sonic Solutions Online Store - Shopping Cart
So, I decide to get the new version of Roxio’s Toast, because Toast 7 is not Leopard-compatible.
But they have the audacity to charge a $16 premium for Canadian customers. At today’s exchange rate, $99.99 US equals $99.53 Canadian, but instead of fifty cents off, we get charged $115.99! If they think I’m willing to be ripped-off just for the privilege of not living in the United States, they’re nuts.
Interestingly, I’ve discovered that there’s upgrade pricing that does more closely follow recent exchange rates: the upgrade from Toast 7 is $59.99 US or $59.93 Canadian. That’s better. Now I’ll buy.
They also have a $20 rebate on the full product. But instead of selling the software at a discount, they take the sleazy route and do it as a mail-in, even though you’re buying direct from the manufacturer. Talk about a transparent attempt to skim extra profit from customers too lazy to bother. I suppose I should be happy the rebate’s not for $19.91 Canadian…
Things are improving, though: when I bought Toast 7 about a year ago, the rebate was only valid in the United States, something they didn’t bother pointing out until after the transaction was completed. Beyond contempt.
