EastLink High-speed
I’ve just gotten EastLink high speed internet at the house. I can send email and everything.
The technician showed up at 4:35 this afternoon, near the end of the work day.
He’s efficient, pleasant and accommodating. He doesn’t even mind that my dogs try to scare the shit out of him (I warned him about the dogs).
Here’s the kicker: it turns out that he called ahead (I gave my work number) to let me know he’d be at the house in 15 minutes. Apparently the folks at the office told him I’d like that.
They were right; I would’ve liked that. Instead, they told me that there was no way to phone ahead, so I had to take the day off work and wait around the house all day. Somebody needs to get their shit straight.
Harold Jarche Said,
May 8, 2007 @ 7:47 pm
Glad to hear that Eastlink is no better than Bell-Aliant. So what do you prefer? Crappy service from a small, privately held company or crappy service from a larger, publicly traded company? It’s still crappy service because there’s not enough competition, IMHO.
BTW, the technicians at both companies seem to be excellent. It’s just head office, marketing & customer service that are abysmal.
chris Said,
May 8, 2007 @ 9:28 pm
It’s too early to say.
In one way, I prefer EastLink over Aliant because they don’t make me deal with PPPoE; it’s just straight DHCP, which is simpler to configure.
But Aliant’s cheaper.
But EastLink’s Cable Modem is faster: 10 MB/s downstream, slower upstream than Aliant’s aDSL.
And despite Aliant’s slogan (Here, For You),, which I wish they’d drop as it’s basically untrue, they’re Bell Aliant, and they’ve been largely Toronto-based since before there was any talk of a merger. EastLink is Halifax-based. That’s not here, either, quite, but it’s in Atlantic Canada, at least…
CA Said,
July 19, 2007 @ 10:36 pm
I too have had no cause for complaints from the technical guys who come down for installations.
What I can’t get my head around is the fact that I have to wait for potentially 7 hours for a techie’s visit. I guess that’s how monopoly works - we got to suck it and take it. One is as bad as the other - or worse.
I do like Eastlink’s speed though and I agree with Chris - DHCP is much easier to set up than PPPoE.
wallace Said,
September 3, 2008 @ 2:43 pm
this just burns me me and my g/f had to work today we orderd cable a week ago they said wed. she said we both work on wed. can they come by after 3 when i get off work thier reply was i’ll put a note on your account. i get off work at 3 a note is on the door from east like was here at 1:30 phone to make another appointment. if thats the way they want customers well i’m taking my buisness else where i’m going with satilite.