iTunes Music Store Support Experience
I recently purchased a live album from iTMS Canada, and it was horrible. It dates from the mid-80s, and it sounds like an audience bootleg (very narrow dynamic range, clearly-audible individual audience members). If it had been advertised as a bootleg…
- I would’ve thought it sounded pretty good for a 20-year-old audience recording
- It wouldn’t have been on the iTunes Music Store in the first place
Upon further investigation, I noticed that there was no label indicated on iTunes, and that the album’s title doesn’t follow the band’s titling practices, and the album isn’t listed in the discography on their official web site. Caveat emptor.
But Apple came through. I complained to iTMS support, and got a prompt refund for the full purchase amount.
